ACCOUNT

How do I make payments using paypal?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

What are your payment options?

We accept types of major credit cards (MasterCard, Visa, American Express), as well as PayPal, Apple Pay and Alipay. Discover can be used only with PayPal.

SHIPPING

Can I deliver to another address other than my card billing address?

Yes, it is possible.

How can I change my shipping address?

Changing of address is allowed within 24-hour of purchasing the item/s. You may contact us via cs@lapickngo.com to request for change.

Which countries do you ship to?

Currently, we ship worldwide. But in case your country may not be supported by our Logistic, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via cs@lapickngo.com

What are your shipping rates?

1. Receiving time = Processing time + Shipping time

2. Shipping Method

Standard Delivery（10-20 days after order shipped）: starting from $59

Express Delivery（4-10 days after order shipped）: starting from $16.99 Charges on standard and express delivery varies depending on your location.

3. Free Shipping

FREE International Shipping on All Orders!

How can I track my orders?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order here : https://lapickngo.com/pages/track-my-order

How long after placing my order should I expect to receive my shipment?

All orders are shipped from our warehouse within 3-7 days of the order being placed, but may take up to 2 weeks. Purchases shipped worldwide will arrive 10-20 days after the order date thought this may still vary, depending on the availability of the carrier provider and location.

Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thanks for understanding.

RETURN

What is your cancellation policy?

Cancellation of order is allowed within 24-hour of purchasing the item/s. After 24-hour, cancellation will no longer be entertained. You may contact us viacs@lapickngo.com to request for cancellation.

How to return your item?

You may contact us at our support channel cs@lapickngo.com for more information.

What is your return exchange policy?

Please refer to our Return Policyrelating to returns.

We will endeavor to reply to your query as soon as possible.

SECURITY

Is my personal information kept private?

Yes. Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

Is it safe to use my credit card on your website?

Yes. To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

To make you more secure and to give you an idea of how our business is going, we have received thousands of orders via credit card gateway.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.